Frequently asked questions

Question 1

How long does installation take?

Accepted Answer

A typical home install is one working day. Larger sites (older buildings, lots of cabling, multiple floors) may take two. The quote always specifies the schedule.

Question 2

Do you offer a warranty?

Accepted Answer

Yes. Manufacturer warranty on Axis hardware (typically 3 years, some models 5). I guarantee my own installation work for 24 months. Optional service contracts available.

Question 3

Can you upgrade an existing system?

Accepted Answer

Yes — it's actually common. Sometimes the existing cabling is reusable, sometimes it has to be redone. The free site survey will tell you which case yours is.

Question 4

Do you serve outside Tallinn?

Accepted Answer

I work throughout Tallinn (all districts — Pirita, Nõmme, Mustamäe, Kesklinn, Põhja-Tallinn, Haabersti, Kristiine, Lasnamäe) and Harjumaa county (Viimsi, Saue, Saku, Rae, Harku, etc.). Other parts of Estonia by arrangement.

Question 5

Is my video data private?

Accepted Answer

Yes. Recording is local, on your premises. Not in any cloud, not in my office. Access is yours and whoever you grant it to. The system is documented for GDPR compliance.

Question 6

Do the cameras need internet?

Accepted Answer

Not for recording. Recording happens to the Synology NAS even with no internet. Internet is only needed if you want to view remotely via the DS cam app. The cameras themselves don't depend on an external cloud.

Question 7

What happens if a camera breaks?

Accepted Answer

During warranty: free replacement. After warranty: cost of the new camera plus a service visit. Service contract clients get a fixed response time.

Question 8

Can you install night vision or thermal cameras?

Accepted Answer

Yes. The Axis range includes IR, illuminated, and thermal models. The right choice depends on the site — we'll talk it through during the survey.